Slack is a proprietary business communication platform developed by American software company Slack Technologies and now owned by Salesforce. Slack offers many IRC-style features, including persistent chat rooms organized by topic, private groups, and direct messaging.
Teams in Slack work together in channels that can be organized by project, department, office location, or anything else, really. This makes it easy for users to follow the topics that are important to them. Public channels are open to anyone on the team so marketing can see what designers are working on, sales can see what’s on the product team’s roadmap, and new hires can easily get up to speed instead of starting with an empty email inbox.
Product Vision
- Project management tool
- A single place for team communication and workflows
Customer Feedback Analysis
- Difficult to make a public channel private
- No built in support for video conferencing.
- Unless everybody is diligent, important information gets lost in the chat history.
- Integrations with other enterprise tools are not seamless for users, especially file storage.
- There can be numerous simultaneous conversations-within-conversations going on, if you’re not ‘on it’ real time, all the time, then it can be very hard to catch up later.
- Slack doesn’t tell you if a message has been read or by whom.
- Only screen sharing not available
Competitors
- Microsoft Teams
- Webex
- Trello
- Basecamp
- Google chat
Market Trends
Product Planning
PTR Creates 